FAQ

HOW LONG DOES SHIPPING TAKE AND HOW DO I TRACK MY ORDER?

We ship worldwide! Please see our Shipping Page for more information.

WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS?

Please contact us before 8am EST if you noticed that your shipping details are incorrect. Note that we are unable to allow any amendments once your parcel has been dispatched.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee.

However, if your order is delivered to the wrong address due to providing incorrect information we are not liable for reshipment or refund.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payments by Paypal - Visa, Mastercard, and American Express.

IS THERE A WARRANTY ON The Clothing?

The Nox Apparel's covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered.

This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty, sling slider, buckle and clip damage, may be replaced at a reasonable rate.

Please email us at shopnoxapparel@gmail.com and include your Order Number as well as photos of the damage. Buyer is responsible for all return shipping costs.

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

Our goal is to process orders as fast as we can so you can receive your order as soon as possible. Be sure to review and amend your order before you click “complete order."

You can request to cancel Monday - Sunday before 8am EST the day after your order. Please email us at shopnoxapparel@gmail.com and include your Order Number.

CAN I RETURN OR EXCHANGE AN ITEM?

Returns are accepted within 14 days of receiving your order. Customer pays return shipping. Must be in brand new condition.

WHAT IF I RECEIVED A FAULTY ITEM?

We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email atshopnoxapparel@gmail.com

As soon as you discover a fault, please contact us immediately with photos or a short video (within 7 days of receiving your parcel). If 7 days have gone by since receiving your product, unfortunately we can’t offer you a refund or exchange.

If you need to contact us for any reason at all, please email us at Contact@VulcanBags.com, call us at 908-526-2910 or stop by our office Monday through Friday 8 am to 5 pm EST at 34 East Somerset Street Basement Breezeway Raritan, NJ 08869!